Princess offers shore excursion guarantee

Princess Cruises has adopted a best-price guarantee for its shore excursions.

The cruise line will refund 110% of the price of a shore excursion if a passenger finds an equivalent excursion at a lower price.

Refunds come in the form of an onboard spending credit. The guarantee only applies to excursions booked before sailing, and only to competing excursions that are advertised with prices attached.

To get the refund, passengers submit proof at least seven days prior to the sailing date to shoreexcursions@princesscruises.com for review by the shore excursion customer service team. Within two business days, guests will be notified if their request meets the guarantee criteria.

The program excludes excursions in Asia, Southeast Asia and Japan as well as private vehicle and driver excursions in ports worldwide.

In offering the guarantee, Princess joins Carnival Cruise Line, which has had such a program since 2014.

Many travel agents book shore excursions with independent providers who pay commission on the sale. Most cruise lines don’t pay commissions on excursions, with a few exceptions for groups.

 

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